Privacy Policy

Who We Are

Reliability Management Ltd ("we", "our", "us") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, access our tools and services, or engage with our consultancy and training programs.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Our website address is: https://reliabilitymanagement.co.uk

1. What Data We Collect

1.1 Information You Provide

When you submit forms on our website (such as the pilot application form), we collect:

• Your name
• Email address
• Company name
• Team size information
• Any message or description you provide

1.2 Automatically Collected Data

• IP address, browser type, operating system
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies

2. How We Use Your Data

We use the collected data to:

• Provide Services: Deliver consultancy, training programs, and respond to pilot applications
• Respond to Inquiries: Address questions submitted via contact forms or emails
• Improve User Experience: Analyze usage trends to enhance website functionality
• Marketing and Communication: Send newsletters and updates (only with your consent)
• Security and Compliance: Protect against fraudulent activity and ensure compliance with legal obligations

3. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Consent: Where you have given clear consent for us to process your personal data
• Contract: Where processing is necessary to perform a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where we need to comply with a legal obligation

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For pilot applications and contact form submissions, we typically retain data for up to 3 years unless you request earlier deletion.

5. Your Data Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Data Export: Receive an exported file of your data in a portable format
• Object: Object to data processing for marketing purposes
• Restrict Processing: Request restriction of processing in certain circumstances

To exercise these rights, contact us at chris@reliabilitymanagement.co.uk

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and improve functionality.

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our website.

7. Third-Party Services

We may use third-party services (such as email delivery services) to process your data. These services are contractually obligated to protect your data and use it only for the purposes we specify.

8. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

9. Contact Information

For privacy-related questions or concerns, contact:

10. Complaints

If you are dissatisfied with how we handle your data, you have the right to file a complaint with the Information Commissioner's Office (ICO):

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page, and we encourage periodic reviews.

Last updated: January 2025