Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Time-to-Competence Sprint website and services provided by Reliability Management Ltd ("we", "our", "us").

By accessing this website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Company Information

3. Services

The Time-to-Competence Sprint is a consultancy service designed to help L3 technical support teams accelerate knowledge transfer and reduce escalation overload. Our services include:

• Analysis of real incidents and escalation patterns
• Interviews with senior engineers
• Development of decision playbooks and competence maps
• Optional AI-powered decision assistant upgrade

4. Pilot Application Process

Submitting a pilot application through our website does not constitute a contract. Applications are subject to a qualification process where we assess mutual fit. We reserve the right to accept or decline applications at our discretion.

5. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Reliability Management Ltd and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

6. Confidentiality

During our engagement, we may have access to confidential information about your business. We agree to treat all such information as confidential and not disclose it to third parties without your consent, except as required by law.

7. Limitation of Liability

To the fullest extent permitted by law:

• We provide our website and information on an "as is" basis without warranties of any kind
• We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services
• Our total liability shall not exceed the fees paid by you for the specific service giving rise to the claim

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Data Protection

We process personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their terms and privacy policies.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services constitutes acceptance of the modified terms.

12. Contact

If you have any questions about these Terms and Conditions, please contact us:

Last updated: January 2025